Question 1

Do I really need to file OSS?

Accepted Answer

Not always. If your business is established in one EU country and your cross-border sales of digital services to EU consumers stay under €10,000 a year in total, you can usually charge your home-country VAT instead. Above that, OSS is the usual way to report the VAT due in your customers' countries. Some small businesses can use the EU SME scheme (Council Directive 2020/285) to be VAT-exempt in certain countries instead, but eligibility is checked country by country, SME quarterly reports are still required, and other sales may still need OSS or a national VAT registration. VatForge's free VAT Radar tier shows which situation your sales point to, so you can confirm it with your adviser.

Question 2

Can I switch tiers as my business grows?

Accepted Answer

Yes — upgrade or downgrade any time. If you started on EU SME Scheme and cross the €100k EU-wide threshold, you upgrade to OSS Filing.

Question 3

Where is my data stored?

Accepted Answer

Your VatForge database is hosted on Supabase in the EU (Ireland, eu-west-1). Some service providers, listed on our Subprocessors page, may process limited data outside the EU under GDPR safeguards. A data processing agreement is available.

Question 4

What if your business fails or gets acquired?

Accepted Answer

Data export is a one-click function from day one. You can pull your full transaction ledger, all filings, and every supporting document at any time. We'll never trap you in our product.

Question 5

Is VatForge ready to use today?

Accepted Answer

Yes. VatForge is live. You can sign up on the free VAT Radar tier, connect your platforms, and see your EU VAT position today — no credit card required.

Question 6

Do you file VAT returns on my behalf?

Accepted Answer

No — VatForge produces your quarterly OSS aggregation: per-country subtotals in NET, with platform-collected VAT correctly excluded. You use these figures to file your OSS return on the national portal. Portal export files (CSV/XML) for national OSS portals are in development; assisted filing via e-gov APIs is on the roadmap.

Question 7

Do you cover UK VAT?

Accepted Answer

No. UK left the EU VAT regime and has its own MTD system. We're EU-focused. If UK matters to you, use a dedicated UK tool alongside VatForge.

Question 8

Do you cover physical-goods Intrastat reporting?

Accepted Answer

No. VatForge is built for digital products, online courses and SaaS sold to EU consumers. If you sell physical products cross-border and need Intrastat, we're not your tool.

Question 9

What about IOSS for non-EU sellers shipping into EU?

Accepted Answer

VatForge does not support IOSS. It is built for EU-established sellers using the Union OSS scheme.

Question 10

How is pricing different from Quaderno?

Accepted Answer

We charge a flat monthly fee per plan, never a percentage or a per-transaction fee. VAT Radar is free; EU SME Scheme is €19/month; OSS Filing is €79/month; VAT Operations starts at €249/month. If you sell many low-priced digital products, transaction-based pricing grows with every sale; ours doesn't.